• The Future of Government Digital Services

    The U.S. General Services Administration (GSA) recently launched its 18F Team; a digital services delivery team dedicated to the implementation of innovative digital and web services within the Federal Government. Named for the GSA location at 18th and F Streets, the team is composed of 16 industry professionals working to facilitate productive … read more

    Managing Business Process Reengineering

    Business process reengineering in support of mission objectives is a valuable effort. The GAO Business Process Reengineering Assessment Guide provides a framework for assessing reengineering efforts in pursuit of significant cost savings and performance improvement. This is the second article in a three-article series summarizing the GAO guide. … read more

    Creating Buy-In for Telework

    The Telework Enhancement Act of 2010 directed agencies to establish policies and procedures for telework and was intended to allow employee work/life balance while allowing the Federal Government more options for managing its workforce. Despite several years of established telework policies, a recent survey shows that one-third of respondents … read more

    Trending Everyday: Business Process Reengineering

    Business process reengineering may not be at the forefront of what is trending on today’s social media sites, but it is always worthwhile for agencies to periodically reassess how effective organizational processes are in meeting mission goals. To this end, we are revisiting the GAO Business Process Reengineering Assessment Guide. This is the … read more

    Risk Management Lessons from the GAO

    The National Defense Authorization Act directed the Government Accountability Office (GAO) to annually assess a sampling of Department of Defense (DOD) major automated information system (MAIS) programs. The act requires that the GAO assess programs in terms of cost, schedule and performance targets, risk management practices, and acquisition best … read more

    Best Practices for Big Data Adoption

    Despite the fact that the public sector has fallen behind private industry in embracing Big Data, recent survey results suggest that Big Data analytics are beginning to drive management decisions in government. In the recent GovLoop Guide, Innovations that Matter: Examining the Big Data Frontier, 73% of public-sector employees surveyed said that … read more

    5 Ways to Apply E-Learning in the Public Sector

    Over time, changes in technology have made it less costly and more feasible to codify, demonstrate, and share best practices among busy staff members across locations. Today’s e-learning offers to further simplify and greatly improve many of these processes—from capture to presentation to participation. More important, e-learning can … read more

    Big Data Empowers Citizens and Improves Services

    Big Data gets a lot of press these days; often to point out potential mismanagement, security issues or other challenges associated with Big Data collection and usage. But there are many areas where Big Data is being used well, and helping governments to help their constituents. Through public/private partnerships with technology companies, … read more

    Assessing Innovation Strategies

    The Ash Center for Democratic Governance and Innovation at Harvard University’s John F. Kennedy School of Government (HKS) recently published a 3-part miniseries that explores the process of city innovation and provides instruction to public officials seeking to promote and support these efforts locally. In the first part of this series, the … read more

    Technology Can be a Facade for Civic Innovation

    Until recently, executives have struggled to integrate innovation offices into the changing landscape of government operations. With innovation departments being highlighted as a means for engaging open dialogue and solving problems between governments and the populations they serve, the concept of including an innovation office within a government … read more