Are Your Metrics Lying to You?

In today’s business world, it is almost impossible to find an organization that does not establish and track metrics for any number of business purposes. Accordingly, many relevant and beneficial methodologies for implementing metrics exist, such as The Balanced Scorecard. The assumption is that an organization that regularly monitors … [Read more...]

Getting the Most Value from Virtual Decision-Making Tools

Multiple decisions occur every day in most organizations, and in a variety of contexts, from budget prioritization, to sequencing of project tasks, to the best wording for an advertisement. Often these decisions occur in the context of corporate meetings, which tend to be viewed as wasteful and unproductive at least 25% of the time. Virtual … [Read more...]

Chief Innovation Officer Tools: Developing a Socially Balanced Strategy

The identification of chief innovation officer roles in both the public and private sector is becoming commonplace. Governments and private organizations alike are creating new position descriptions with corresponding innovation-oriented priorities to be balanced and strategies to be fulfilled. Often, when the terms "balance" and "strategy" are … [Read more...]

Avoiding Complacency Risks: Basic Proficiency in Microsoft Office Isn’t So Basic

This is the 2nd article in a series on avoiding complacency risks in organizations. Although the Microsoft Office Suite isn't always viewed to be at the cutting edge of innovation, for many private and public sector employees, it serves as an important technological gateway. If your job involves staring at a computer screen, then … [Read more...]

Avoiding Complacency Risks: Make SMART Goals SMARTer

Most organizational leaders have come across the concept of SMART goals at some point in time. SMART is widely touted in government agencies, private sector companies and academia. Even organizations such as the MIT Human Resources department apply the concept of SMART Goals for performance development, suggesting that goals should be: … [Read more...]

Professional Development for the Innovative Organization

When employees in government hear “professional development,” the term often becomes synonymous with training. If there is a perceived knowledge gap, train it away. If there is a new topic employees need information about, then more training is needed. Accordingly, professional development often involves reactive, … [Read more...]

World War G: How to Cure Zombie Government Executives

A recent article on, entitled World War E: How to Cure a Zombie Entrepreneur, discussed the dangers posed by an increasing number of zombie entrepreneurs at the helm in the private sector. The article described the criteria for diagnosis as a zombie to include: the lack of a clear picture, entrepreneur Attention Deficit Disorder, lack of … [Read more...]

Rethinking the Accountability Culture – Partnership Matters

“Accountability” has become a four-letter word in the Federal Government; when it is uttered, people shudder, and when it is assessed, people prepare to be mentally beaten. Accountability doesn’t have to be this way, but the Office of Personnel Management (OPM) reports that it often is. From the Government Accountability … [Read more...]

Know the Real-time Pulse of Your Workforce

There is no large-scale survey effort in government with a more sweeping impact on employee time and attention than the annual Federal Employee Viewpoint Survey (FedView). Agencies and sub-agencies throughout the government MUST act on the results - and the actions MUST impact results in the future (FedSmith).  The intent of the survey is … [Read more...]