The Dabbawalas: Lessons in Service Delivery

  You may not have heard of the Dabbawalas in Mumbai, India, but they run one of the most efficient and effective food delivery services in the world. A dabbawala; also spelled as dabbawalla or dabbawallah; literally means "box person." The Dabbawalas deliver food daily to a high volume of customers throughout the city of Mumbai.  The … [Read more...]

Potential Savings in the Public Sector from Effective Use of Big Data

Many in the American public have been captivated by the Obama campaign’s efforts to use big data analytics to close the fairly narrow gap between candidates in the 2012 election. By evaluating four key metrics, the campaign was able to identify key voters in swing states and allocated campaign resources (canvassers, phone bankers, email messages, … [Read more...]